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Is it time to axe the apology?
Customer Service, Phone Voiceovers for Business

Is it time to axe the apology?

by The OHVO Team | Oct 5, 2016 | Customer Service, Phone Voiceovers for Business

In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and...

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How to nail the perfect phone manner
Customer Service

How to nail the perfect phone manner

by The OHVO Team | Mar 24, 2015 | Customer Service

Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the...

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