Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly...
READ MOREHow to defuse an angry customer on hold
by The OHVO Team | Jun 28, 2015 | Customer Service, Phone Voiceovers for Business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you...
READ MOREThink about the lyrics on hold
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
READ MOREDIY On Hold Messaging
by The OHVO Team | May 17, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Technology is wonderful. It has enabled any person to cut music, record audio, edit photos and create videos. What a time to be alive! But when...
READ MORETelephone Branding
by The OHVO Team | Apr 16, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target...
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