Any business owner knows that customers arrive at your product one of three ways; through your website, walking through the door, or over the...
READ MOREAbandoned calls
by The OHVO Team | Aug 16, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly...
READ MOREThink about the lyrics on hold
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
READ MOREDIY On Hold Messaging
by The OHVO Team | May 17, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Technology is wonderful. It has enabled any person to cut music, record audio, edit photos and create videos. What a time to be alive! But when...
READ MOREHow technology has changed your customers service expectations
by The OHVO Team | May 4, 2015 | Customer Service, Marketing, Social Media
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200...
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