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Have you read our blogs?
How To Stay Compliant When Recording Calls
Navigate call recording compliance with practical steps for disclosure, consent, secure storage, and audit readiness.
Staff Morale
Have you noticed a shift in the air? Is your workspace feeling flat and is the team falling behind on work quality? Your business just might be suffering from an insidious little condition known as low morale. Sometimes triggered by a rough event such as a bad client...
The ‘On Hold’ message for a small business
If you’re a small business owner, you already know that your operation has its own unique set of challenges, advantages and disadvantages. You’re able to offer more customization, for example and maybe provide specific products for different groups. But you also have...
Why How you Say it, Matters
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it communicates the unsaid. As when reading or talking, there always ends up being an overall ‘tone’ to the...
How To Create Messages On Hold That Don’t Drive Away Your Customers
We’ve all been there. We call up a business, and the voice message is so annoying that we hang up and go elsewhere. But it doesn’t have to be that way. So what’s needed to create messages on hold that keep your customers engaged and waiting for you? We need to speak...
How to create effective an voicemail for real estate
Every professional needs a good voicemail message, but none more so than those in real estate. Often away from office and unable to take a call due to open homes or meeting with potential clients, real estate is maybe one of the only professions where missing the...