Terms & Conditions

Project setup

Briefing and scope

By placing an order with OHVO, you agree to these terms and conditions.

• Briefs: Project briefs must be clear, complete and supplied before recording begins. Changes or additions outside the approved brief may be quoted separately.
• Pronunciation: Names, business names, addresses, unusual words and preferred pronunciations should be supplied using phonetic spelling or an audio guide. Revisions may be chargeable where pronunciation guidance was missing or unclear.
• Takes and raw files: Delivery includes one finished take of the supplied script unless a package or quote states otherwise. Work parts, raw voicings and project files are not included.
• Editing and reproduction: Finished products are not licensed for editing, resale or reproduction unless OHVO has agreed that use in writing. Video voiceovers may have separate usage terms.

Delivery

Delivery and phone systems

• Digital delivery: Audio is supplied digitally by download link, ready for upload to your phone system. OHVO does not directly configure or manage business phone systems.
• Phone-system compatibility: OHVO can prepare audio from your brief and make a sensible best-guess where needed, but we cannot guarantee that your phone system supports a specific menu structure, routing feature or prompt behaviour. For example, if your system cannot support a "press 1 for..." menu, OHVO is not able to change that system limitation.
• Review window: Delivered work should be reviewed promptly. Any issue should be raised with your OHVO account manager within 1 week of delivery.
• Use of work: OHVO may display, play or reference work created for you in OHVO marketing, portfolio or promotional material unless a separate confidentiality or white-label arrangement has been agreed.
• Disputes: Any dispute should be raised promptly and handled in a professional, businesslike manner.
• Governing law: These terms are governed by the laws of New Zealand.

Accounts

Payment

Invoices are due within the payment terms stated on the invoice.

For Australian customers, OHVO does not charge Australian GST because our headquarters are based in New Zealand. We provide a New Zealand Business Number (NZBN), and can provide proof of account for your accounts team on request.

Overdue accounts may incur interest, collection costs, legal costs and recovery fees where applicable. OHVO reserves the right to suspend work or future delivery on overdue accounts.

Partnerships

White-label and reseller work

OHVO works with agencies, telecommunications providers, MSPs, IT companies and phone-system resellers needing professional phone audio for their own clients.

• White-label production: Neutral or reseller-branded handover is available on request when agreed before production begins.
• Delivery route: Files can be supplied to the reseller, agency or end client depending on the agreed workflow.
• Client communication: Tell OHVO who should receive revision notes, invoices and final download links so the project stays clean behind the scenes. OHVO does not provide custom demos, samples or proof recordings unless agreed separately in writing.

Refunds

Refund Policy

OHVO aims to provide professional voiceover recording and production services with clear briefing, careful checking and reliable delivery.

Because recording work usually begins shortly after an order or approval is received, cancellations and refunds are not normally available once production has started. If a refund or adjustment is approved, it may be provided as a credit note for future work.

Refunds or remedies may be considered in the following situations:

• Non-delivery of work: If OHVO fails to deliver agreed work because of a technical or production issue, contact us so the issue can be investigated and resolved.
• Approval and feedback: Delivered work should be reviewed promptly. Any issue must be raised with your OHVO account manager within 1 week of delivery. After that period, the work may be treated as approved.
• Major defects: If a pronunciation or recording issue was caused by OHVO or the voice talent, and the correct guidance was supplied in the original brief, OHVO will arrange a correction at no charge.
• Work not as described: If delivered work materially differs from the agreed scope, contact OHVO within 3 days of delivery with clear details so the issue can be reviewed.
• Refunds are not required where the supplied brief was incomplete, pronunciation guidance was missing or unclear, the requested change falls outside the approved brief, or the issue is raised outside the review windows above.