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to update your phone voiceovers
Have you read our blogs?
Think about the lyrics on hold
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
What’s different about customer service in Australasia
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
DIY On Hold Messaging
Technology is wonderful. It has enabled any person to cut music, record audio, edit photos and create videos. What a time to be alive! But when it comes to your business marketing and on hold voice messaging, take a breather on the home grown content. Just because you...
How technology has changed your customers service expectations
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200 years as it is today. But what is changing are the ways customers reach out and their expectations for your company. This is in...
Is your vocal style putting customers off?
It’s not just professional voice over artists or actors that need voice training, many people out in the business world could use a little help sounding professional. If your job involves phone work or public speaking then you’ll want to be sure you don’t fall into...
Telephone Branding
You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target market your advertising and promotions have taken a fine-tuned form and things are running smoothly. Now it’s time to turn...