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How to create messages on hold that don’t drive away your customers
We’ve all been there. We call up a business, and the voice message is so annoying that we hang up and go elsewhere. But it doesn’t have to be that way. So what’s needed to create messages on hold that keep your customers engaged and waiting for you? We need to speak...
Why use IVR greetings on your phone system
Why use IVR greetings on your phone system When putting together messages for our IVR phone system, you may think it doesn’t matter WHO we get to record them. While it might seem easy to read a script into a microphone.. voice acting is a skilled job that requires...
On Hold Messaging for Automotive Companies
Those in automotive retail have a lot of expertise and information for their customers, and it can be hard to sift through the plethora of potential statements a calling customer might want to hear. How do you hit both service and sales key points in one short phone...
Is it time to axe the apology?
In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and necessary part of customer support but when it comes to our messaging is it time to put our apologies on hold? Specifically we’re...
The 7 Best Business Voicemail Greetings
So, voicemail. Let’s be honest, we all hate being redirected to nasty voicemail greetings. It's not always possible to answer the phone - maybe everyone is at lunch or in a meeting. Get a voicemail greeting! If you strive to be original and not scare your callers...
Best Accounting Software for Small Businesses
Maybe, you own a small coffee shop, have your Instagram clothes store or run a French bakery around the corner. No matter what you do, you have to pay taxes, manage the payroll, and monitor your transactions. It’s not easy is it!? If you want to run your cashflow like...