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Have you read our blogs?
Is it time to axe the apology?
In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and necessary part of customer support but when it comes to our messaging is it time to put our apologies on hold? Specifically we’re...
How to Craft an Engaging On Hold Message
Please hold. Please wait. All lines are busy. They’re the dreaded phrases all callers can’t stand hearing. Yet, it happens. Of course it happens because you’re receiving so many calls! But while you’re busy working your magic on the phone with your callers, don’t...
How a Freephone number can help any business, large or small.
The facts have been checked and the results are in, using a toll free phone number is good business, no matter how big your company is. Some businesses shy away from the idea, citing the costs – as the charges for calls are paid for by the business itself not the...
On Hold Messaging for Automotive Companies
Those in automotive retail have a lot of expertise and information for their customers, and it can be hard to sift through the plethora of potential statements a calling customer might want to hear. How do you hit both service and sales key points in one short phone...
Culture a team environment for best results in your workplace
‘Alone we can do so little, together we can do so much’ -Helen Keller Businesses big and small are coming around to the idea that to create a great workplace and even better customer experience the power of teamwork can do so much more than one individual. Companies...
How to create effective an voicemail for real estate
Every professional needs a good voicemail message, but none more so than those in real estate. Often away from office and unable to take a call due to open homes or meeting with potential clients, real estate is maybe one of the only professions where missing the...