DIY On Hold Messaging
Technology is wonderful. It has enabled any person to cut music, record audio, edit photos and create videos. What a time to be alive! But when it comes…
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Phone Customer Experience Guides Page 6
More articles from this OHVO guide collection.
How technology has changed your customers service expectations
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200 years as it is today. But…
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Is your vocal style putting customers off?
It’s not just professional voice over artists or actors that need voice training, many people out in the business world could use a little help sounding professional. If…
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Telephone Branding
You have no doubt spent a lot of time and money carefully crafting a brand or image for your company. After much consideration of your target market your…
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Striking the right phone tone
Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when heard in a receiver,…
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History of On Hold Music
Hold music, it’s a part of life and something every person encounters. But while we wait on the phone listening to the music piping down the phone as…
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