Have faith and let go
You have worked hard to build your company, there’s not a single area of your business that hasn’t had the benefit of your attention and time. Now all…
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Phone Customer Experience Guides Page 5
More articles from this OHVO guide collection.
Say goodbye to bad customers.
Many businesses still subscribe by the notion that the customer is always right. Anybody who has ever worked in a service role knows that this is patently not…
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Abandoned calls
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom…
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How to defuse an angry customer on hold
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how…
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Think about the lyrics on hold
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service…
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What’s different about customer service in Australasia
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more…
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