Don’t forget about your callers, or they will forget about you. We’ve all seen it at least once, someone with toothpick legs and a bulky upper...
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On Hold Music Royalty Free
Every customer wants to feel special. They want to be treated well and their questions addressed right away. This does not only apply to...
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3 secrets for reducing caller hang-ups
If you own a small business, every single person who calls your phone number is a potential client, and could be the difference between success...
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Developing the perfect on-hold message to keep people interested
If you have a small business which handles all of its own phone calls, then it is essential for you to set your answering machine and on-hold...
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Industry Appropriate Language
Each business has a unique governing industry that demands the relevant language, tone and delivery style suitable to it. So how you choose to...
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Why How you Say it, Matters
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever...
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