Terms & Conditions

OHVO: CREATIVE & SIMPLE. AFFORDABLE & TRUSTWORTHY.

Our Simplified Terms & Conditions

1. Project Briefings must be detailed and thorough. Any change requests or additions outside of original briefing will be chargeable.

2. Pronunciation Guides must be provided via phonetic spelling or audio recording (Names, Businesses, Addresses, uncommon words/pronunciations, etc.). Revisions will be chargeable.
3. Delivery includes 1 take of script provided unless noted in product description.
4. Work parts, raw voicings, and project files are not included.
5. Products are not licensed for editing or reproduction (excl. Video Voiceovers)
6. Audio will be digitally delivered via download link. (Note: We do not upload audio to phone systems)
7. Our terms provide that collection, legal costs, and interest will be added to overdue accounts.

Our UNSimplified Terms & Conditions

By placing an order with OHVO, you agree to these terms & conditions by default.

Co-Branding – Each party grants an unlimited license to the other to use company marks, images, trademarks, slogans, and other media in order to promote and advertise the products and services of the other during the Term of this Agreement. Both parties agree to use a reasonable standard of care in using the other’s trademarks, copyrights, service marks, or any other slogan or mark for promotional purposes.
OHVO grants you/we have your permission by default to display, play, market, advertise, or otherwise present OHVO’s work created on your behalf
Disputes – Any dispute arising in connection with this Agreement shall be settled in a professional and businesslike manner.
Governing Law – This Agreement shall be governed and construed in accordance with the laws of New Zealand without regard to the principles of conflict of laws or choice of law provisions. The parties acknowledge that they have both read and understand the terms of this Agreement, and commit their hands hereunder.
Payment – Invoices issued are due within the terms set out on our invoice. If the invoice is not paid within the due date stated, we may pass it onto our preferred debt collection agency for collection and add % interest to such account. All debt collection costs involved in such will be passed on to you (the client). We here are a very reasonable, trusting and friendly bunch.. however, our producers and voice talents need to be paid for their work!. You agree to these terms & conditions by default on order.

Refund Policy

Our goal is to provide Voiceover Recording and Music Services to our clients with 100% quality and customer satisfaction. OHVO is a very professional, experienced and hardworking company, currently working with hundreds of businesses worldwide.
Clients’ orders/briefs/projects must contain all information that may necessary for the genre of music, voice talent, special pronunciation and etc. If our clients take place an order we immediately start working on it and we do not accept any cancellation or refund after placing an order. If a refund is provided it may be in the way of a Credit Note against your account for future spend. However, certain exceptional circumstances can take place regarding our production work. We do honor the request for a refund from our Clients for the following reasons:
Non-delivery of work: due to some technical issue if our company fails to provide work within decided time, in that case, we recommend our clients contact us for assistance. The clients may also claim for refund.
Approval for work/Feedback: Although we check our work before delivery, an unexpected error may occur; such issue must be submitted to your OHVO account manager within 1 week after delivered the work. Any changes will be made only within that time otherwise it is assumed as approved.
Major defects: Pronunciation issue in ‘voice’ which was in fault of the voice talent, which was made clear in the original brief. OHVO and the Voice Talent will fix this at no charge. If our Voice Talent does not fix this fault the client may claim a refund. However, if the pronunciation was not made clear at the time of brief changes may be chargeable.
Services as not as described: We provide our services 100% the same as described. If our clients may feel any discrepancies in our work you must inform us within 3 days from the date of the delivered work. Clear evidence must be provided for proof that the delivered work is not the same as described.
Please note that OHVO does not bear any responsibility and we are not required to provide refunds to clients that do not meet the above-stated criteria. Our company is always eager to assist you and deliver highly professional support in a timely manner.

Pricing

Unlike many businesses who claim no hidden costs and all that – we actually mean it. But if you need a wee variation, just Contact Us for a quote.
We can tailor a package to suit you for a similar VERY affordable price – Just Ask!

3 Working Day Delivery