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to update your phone voiceovers
Have you read our blogs?
On Hold Messages That Really Work
Any business owner knows that customers arrive at your product one of three ways; through your website, walking through the door, or over the phone. So many companies place emphasis on the first two that they forget about the importance of making a great impression...
The right kind of voice
What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script or lyrics but somehow their delivery makes it unique amazing, something that resonates with the listener. For those who are in...
Have faith and let go
You have worked hard to build your company, there’s not a single area of your business that hasn’t had the benefit of your attention and time. Now all that effort is beginning to pay off and you are getting busier with orders are increasing, how can you maintain that...
Say goodbye to bad customers.
Many businesses still subscribe by the notion that the customer is always right. Anybody who has ever worked in a service role knows that this is patently not true, and that pandering to the most extreme customers creates low staff morale which further ensures poor...
Abandoned calls
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom line. Calls abandoned before the customer speaks to a service rep usually results...
How to defuse an angry customer on hold
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how to use your on hold system properly. There are a number of things that you can do with messaging and music...