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Have you read our blogs?
The social media complainer
Gone are the days when a customer would ring you to complain about faulty goods or poor service, instead now with the popularity of social media, people feel freer to express their grievances online. For all that we hate to get negative feedback, this is actually a...
Things to avoid when writing email subject lines!
How can we manage to make sure our customers aren’t trashing our great email updates and newsletters without even opening them up? When we open our email inbox, we are inundated with messages from various businesses and media. It takes a great subject line to catch...
Setting the tone: music in your business space
Music is the key to creating atmosphere and personality in your business space, and there’s nothing quite like seeing a customer tapping their foot as they browse through merchandise or sit in a waiting room.Choosing the sound for your store or reception is vastly...
Expanding Your Social Media Reach for Young Customers
Facebook has long been the go to for social media marketing, but there are other channels you should also be including in your social media plan today if your business’ target demographic is anywhere between ages 13 – 30. But what are some sites that are popular and...
The importance of a welcome greeting both in person / phone
Customer service is often missing one important step in recent times. The act of providing a warm greeting is falling out of favour, as it is without a doubt still the most effective way to instantly engage your customer. It welcomes them to the store, makes them feel...
2 Reasons to Assign a Human
There are two camps in this world. One filled with business owners fighting to compete and get at least 10% of revenues to stick to the wall, and the other filled with non-business owners. If a customer is also a business owner, you’re lucky because they “understand”....