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Have you read our blogs?
Why How you Say it, Matters
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it communicates the unsaid. As when reading or talking, there always ends up being an overall ‘tone’ to the...
The Holiday On Hold Message Mistakes You Must Avoid.
It’s the most wonderful time of the year! Well, unless if you let opportunities pass your company by. And with the amount of competition out there in whatever industry you’re in, every small mistake adds up since margins are so thin. Marketing mistakes during the...
The ‘On Hold’ message for a small business
If you’re a small business owner, you already know that your operation has its own unique set of challenges, advantages and disadvantages. You’re able to offer more customization, for example and maybe provide specific products for different groups. But you also have...
Do we address Halloween and seasonal greetings in our messages?
Halloween is around the corner. Does this change our On Hold messages? Certainly, there’s value for being up-to-date and customizing our messages to fit specific seasons. In fact, it signals a great deal of customer service by constantly changing – you’re implying...
Squashing workplace conflict before it squashes you.
No matter what line of your work your company provides, no matter if it’s a large corporation or an aspiring small business, no matter if you have high or low turnover of employees, you’re bound to run into some conflict. And that’s actually not a bad thing! Conflict...
Crafting a Personal On Hold Message
Okay, so you’ve crafted that on hold message script and you’re looking for that perfect voice over to represent your company. After all, it’s those expert voices that really make your script come alive. But did you realize there are certain things you can do to your...