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to update your phone voiceovers
Have you read our blogs?
How’s the end of winter going for you?
Businesses who are affected by seasonal fluctuation tend to bunker down in the winter, restricting spending and going into a semi-hibernation. (Ski equipment and fireplace sellers… bookmark this article for January!) While most companies see the spring and summer...
Why your contact team should use the phonetic alphabet
Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name or address and in an effort to be helpful they begin to spell it out by saying things like ‘S for sand’, or ‘B for bear’....
How good on hold messaging gets made
Owners and managers of busy companies outsource to messaging production professionals because they want quality work, done well and on time. Most people aren’t too worried about how it all happens as long as the end result is suitable. However, some, especially those...
Unknowingly neglecting Migrants?
Both Australia and New Zealand are countries of diversity, veritable melting pots of cultures, religions and languages with new migrants arriving regularly. Most new members to our society quickly attempt to master local dialect and do so without fail at an impressive...
How a Freephone number can help any business, large or small.
The facts have been checked and the results are in, using a toll free phone number is good business, no matter how big your company is. Some businesses shy away from the idea, citing the costs – as the charges for calls are paid for by the business itself not...
Does your messaging work for all seasons?
How often do you change your messaging? Probably not as often as you should! Consider how this first point of contact for most customers can attract, intrigue and inform, and then ask yourself: ‘Is my messaging working for me all year long?’ Let’s break down the...