We’ve all been there. We call up a business, and the voice message is so annoying that we hang up and go elsewhere. But it doesn’t have to be...

Why use IVR greetings on your phone system When putting together messages for our IVR phone system, you may think it doesn’t matter WHO we get...

So, voicemail. Let’s be honest, we all hate being redirected to nasty voicemail greetings. It’s not always possible to answer the phone...

Maybe, you own a small coffee shop, have your Instagram clothes store or run a French bakery around the corner. No matter what you do, you have...

What are your customers listening to while they’re on hold? Is the music, message or silence setting your customer up to become irritated or...