Developing the perfect on-hold message to keep people interested
If you have a small business which handles all of its own phone calls, then it is essential for you to set your answering machine and on-hold system…
Read guideOHVO GUIDES
Phone Customer Experience Guides Page 2
More articles from this OHVO guide collection.
Why How you Say it, Matters
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it…
Read guide
The ‘On Hold’ message for a small business
If you’re a small business owner, you already know that your operation has its own unique set of challenges, advantages and disadvantages. You’re able to offer more customization,…
Read guide
Is it time to axe the apology?
In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and necessary part of customer…
Read guide
Culture a team environment for best results in your workplace
‘Alone we can do so little, together we can do so much’ -Helen Keller Businesses big and small are coming around to the idea that to create a…
Read guide