by ethan | Jun 28, 2015 | Customer Service, Phone voiceovers for business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how to use your on hold system properly. There are a number of things that you can do with messaging and music...
by ethan | Jun 8, 2015 | Customer Service, Marketing, Phone voiceovers for business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
by ethan | Jun 2, 2015 | Customer Service, Marketing, social media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
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