by ethan | Nov 1, 2014 | Customer Service, Marketing
It’s a truth that we all know in our hearts, you can’t please all of the people all of the time. So why do so many business owners try to do it? You can see it in shops that have a mis-matched jumble of styles and products, businesses that are too afraid to take a...
by ethan | Sep 10, 2014 | Customer Service, Phone voiceovers for business
How can we manage to make sure our customers aren’t trashing our great email updates and newsletters without even opening them up? When we open our email inbox, we are inundated with messages from various businesses and media. It takes a great subject line to catch...
by ethan | Jul 12, 2014 | Customer Service, social media
Facebook has long been the go to for social media marketing, but there are other channels you should also be including in your social media plan today if your business’ target demographic is anywhere between ages 13 – 30. But what are some sites that are popular and...
by ethan | Jul 8, 2014 | Customer Service, Phone voiceovers for business
Customer service is often missing one important step in recent times. The act of providing a warm greeting is falling out of favour, as it is without a doubt still the most effective way to instantly engage your customer. It welcomes them to the store, makes them feel...
by ethan | Jul 4, 2014 | Customer Service, Phone voiceovers for business
There are two camps in this world. One filled with business owners fighting to compete and get at least 10% of revenues to stick to the wall, and the other filled with non-business owners. If a customer is also a business owner, you’re lucky because they “understand”....
by ethan | Jun 30, 2014 | Customer Service, Phone voiceovers for business
Any customer will admit that messages to listen to are better than blaring, tinny music or a “Your call will be answered shortly” loop. But there are some things that entice customers, new and established, to hang up. Remember that consumers have a global marketplace...
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