by ethan | Apr 15, 2016 | Customer Service, Marketing
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule. Set time aside to listen to the way they interact with customers from greeting to call end to be sure every member of staff is...
by ethan | Mar 16, 2016 | Customer Service, Marketing, Phone voiceovers for business
Bigger companies have unique needs for their on hold messaging. Ensuring consistency across many different locations and systems can be a time consuming task but it is imperative that it is done; doing so will ensure a solid brand image across the board with a...
by ethan | Mar 3, 2016 | Phone voiceovers for business
There is a lot of international debate about the appeal of a Kiwi or Australian accent. Opinions range from thinking it’s attractive to a distressingly more common view, which is that they are abrasive and irritating. The one thing that is never said though, it that...
by ethan | Jan 17, 2016 | Customer Service, Phone voiceovers for business
Any business owner knows that customers arrive at your product one of three ways; through your website, walking through the door, or over the phone. So many companies place emphasis on the first two that they forget about the importance of making a great impression...
by ethan | Sep 7, 2015 | Customer Service, Marketing, Phone voiceovers for business
What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script or lyrics but somehow their delivery makes it unique amazing, something that resonates with the listener. For those who are in...
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