by ethan | Nov 7, 2014 | Customer Service
The first point of contact for most businesses is via phone. Like it or not, this is the moment when how you present yourself is the make or break in your customers decision to use your services. Think about who is responsible for answering the phone in your company,...
by ethan | Nov 1, 2014 | Customer Service, Marketing
It’s a truth that we all know in our hearts, you can’t please all of the people all of the time. So why do so many business owners try to do it? You can see it in shops that have a mis-matched jumble of styles and products, businesses that are too afraid to take a...
by ethan | Sep 24, 2014 | Phone voiceovers for business
Gone are the days when a customer would ring you to complain about faulty goods or poor service, instead now with the popularity of social media, people feel freer to express their grievances online. For all that we hate to get negative feedback, this is actually a...
by ethan | Sep 10, 2014 | Customer Service, Phone voiceovers for business
How can we manage to make sure our customers aren’t trashing our great email updates and newsletters without even opening them up? When we open our email inbox, we are inundated with messages from various businesses and media. It takes a great subject line to catch...
by ethan | Aug 29, 2014 | Phone voiceovers for business
Music is the key to creating atmosphere and personality in your business space, and there’s nothing quite like seeing a customer tapping their foot as they browse through merchandise or sit in a waiting room.Choosing the sound for your store or reception is vastly...
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