by ethan | Mar 11, 2024 | Customer Service
Have you noticed a shift in the air? Is your workspace feeling flat and is the team falling behind on work quality? Your business just might be suffering from an insidious little condition known as low morale. Sometimes triggered by a rough event such as a bad client...
by ethan | Mar 11, 2024 | Customer Service, Phone voiceovers for business, social media
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever its status, it communicates the unsaid. As when reading or talking, there always ends up being an overall ‘tone’ to the...
by ethan | Jul 7, 2020 | Customer Service, Phone voiceovers for business
Those in automotive retail have a lot of expertise and information for their customers, and it can be hard to sift through the plethora of potential statements a calling customer might want to hear. How do you hit both service and sales key points in one short phone...
by ethan | Jul 7, 2020 | Phone voiceovers for business, Customer Service
In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and necessary part of customer support but when it comes to our messaging is it time to put our apologies on hold? Specifically we’re...
by ethan | Jun 5, 2018 | Customer Service, Marketing, Phone voiceovers for business
If you own a small business, every single person who calls your phone number is a potential client, and could be the difference between success and failure as a business. It is therefore extremely important to make sure that you do everything that you can to reduce...
by ethan | May 7, 2018 | Customer Service, Marketing, Phone voiceovers for business
If you have a small business which handles all of its own phone calls, then it is essential for you to set your answering machine and on-hold system up properly. Having a decent on-hold message can help keep people interested, even if you are too busy to come to the...
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