by ethan | Mar 24, 2015 | Customer Service
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the all-important first contact. Keeping that in mind it is absolutely imperative that you and your team are confident and skilled enough...
by ethan | Dec 18, 2014 | Customer Service
If we were to ask you what is the first impression you have or had of a particular business, you would probably say it is their brand or their customer service that left an impression on you. Although these two aspects are important, what you do not realize is the...
by ethan | Dec 17, 2014 | Customer Service, Phone voiceovers for business
Why Your Business Needs Someone to Connect With Customers after Hours Most business owners come from a school of thought that justifies the importance of building upon customer service and lasting relationships. However, not many of us use a method to connect to our...
by ethan | Dec 17, 2014 | Customer Service
Have you noticed a shift in the air? Is your workspace feeling flat and is the team falling behind on work quality? Your business just might be suffering from an insidious little condition known as low morale. Sometimes triggered by a rough event such as a bad client...
by ethan | Dec 16, 2014 | Customer Service, Marketing, Phone voiceovers for business
Running and owning a business is no light matter. The marketplace is a competitive and often cutthroat world. Through the year, entrepreneurs and small businesses put their best foot forward to impress upon their clients that they mean ‘business’. The holiday season...
by ethan | Nov 7, 2014 | Customer Service
The first point of contact for most businesses is via phone. Like it or not, this is the moment when how you present yourself is the make or break in your customers decision to use your services. Think about who is responsible for answering the phone in your company,...
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