by ethan | Mar 3, 2016 | Phone voiceovers for business
There is a lot of international debate about the appeal of a Kiwi or Australian accent. Opinions range from thinking it’s attractive to a distressingly more common view, which is that they are abrasive and irritating. The one thing that is never said though, it that...
by ethan | Jan 17, 2016 | Customer Service, Phone voiceovers for business
Any business owner knows that customers arrive at your product one of three ways; through your website, walking through the door, or over the phone. So many companies place emphasis on the first two that they forget about the importance of making a great impression...
by ethan | Sep 7, 2015 | Customer Service, Marketing, Phone voiceovers for business
What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script or lyrics but somehow their delivery makes it unique amazing, something that resonates with the listener. For those who are in...
by ethan | Aug 16, 2015 | Customer Service, Marketing, Phone voiceovers for business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom line. Calls abandoned before the customer speaks to a service rep usually results...
by ethan | Jun 28, 2015 | Customer Service, Phone voiceovers for business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how to use your on hold system properly. There are a number of things that you can do with messaging and music...
by ethan | Jun 8, 2015 | Customer Service, Marketing, Phone voiceovers for business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
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