by ethan | Aug 22, 2015 | Customer Service
Many businesses still subscribe by the notion that the customer is always right. Anybody who has ever worked in a service role knows that this is patently not true, and that pandering to the most extreme customers creates low staff morale which further ensures poor...
by ethan | Aug 16, 2015 | Customer Service, Marketing, Phone voiceovers for business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom line. Calls abandoned before the customer speaks to a service rep usually results...
by ethan | Jun 28, 2015 | Customer Service, Phone voiceovers for business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how to use your on hold system properly. There are a number of things that you can do with messaging and music...
by ethan | Jun 8, 2015 | Customer Service, Marketing, Phone voiceovers for business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
by ethan | Jun 2, 2015 | Customer Service, Marketing, social media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
by ethan | May 17, 2015 | Customer Service, Marketing, Phone voiceovers for business
Technology is wonderful. It has enabled any person to cut music, record audio, edit photos and create videos. What a time to be alive! But when it comes to your business marketing and on hold voice messaging, take a breather on the home grown content. Just because you...
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