by ethan | Mar 16, 2016 | Customer Service, Marketing, Phone voiceovers for business
Bigger companies have unique needs for their on hold messaging. Ensuring consistency across many different locations and systems can be a time consuming task but it is imperative that it is done; doing so will ensure a solid brand image across the board with a...
by ethan | Sep 7, 2015 | Customer Service, Marketing, Phone voiceovers for business
What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script or lyrics but somehow their delivery makes it unique amazing, something that resonates with the listener. For those who are in...
by ethan | Sep 1, 2015 | Customer Service, Marketing
You have worked hard to build your company, there’s not a single area of your business that hasn’t had the benefit of your attention and time. Now all that effort is beginning to pay off and you are getting busier with orders are increasing, how can you maintain that...
by ethan | Aug 16, 2015 | Customer Service, Marketing, Phone voiceovers for business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom line. Calls abandoned before the customer speaks to a service rep usually results...
by ethan | Jun 8, 2015 | Customer Service, Marketing, Phone voiceovers for business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or service that you provide? Keep in mind the plus size clothing company who felt safe playing a medley of Queen songs, only to have...
by ethan | Jun 2, 2015 | Customer Service, Marketing, social media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered relaxed, a bit more chilled out and less likely to complain. The constant barrage of poor customer service tales from across the...
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